Event Overview
With manufacturers’ market is reaching saturation, aftermarket, customer service development are all facing challenges and great opportunities today. According to statistics 80% of service organizations are looking to increase service profitability in 2014. There’re so many reasons for service market rise. The most important is these are able to access and leverage data and performance information to empower their employees and delight their customers to win.

Under this background, Service Executives from Europe, Middle East, Africa, U.S, Asia and China are invited to World CSO Summit in London on March 14th ~ 15th, 2016. This event, expecting over 200 attendees, is targeted in aftersales market as MRO, spare parts, CRM, 3D Printing, leasing and service support involving in autos, heavy equipment, medical device, yachting, aircraft and consumer electronics. It’s for you to see what your competitors are doing, as well as what your clients are doing and what trends are happening and provide you a community for the peers with same position as yours.
Part of Speaker Faculty
Peter Rudzio
Head of Logistics / Member of the Management Board
CLAAS Service and Parts GmbH
Wim Vercauteren
Vice President, Business unit Spare Parts
Manitou Group
Alvaro Lizarraga
European After sales Manager
SANY Europe GmbH
Waldir Gomes Gonçalves
Senior Vice President - Customer Support and Services Worldwide
Embraer Executive Jets
Frank Debus
Senior Vice President, Customer Service Material Logistics
Siemens Healthcare GmbH
Jukka Salmikuukka
Director, New Business Concepts, People Flow Intelligence
Wiktoria Lipkowska
Spares Pricing Manager
Electrolux AB
Christian Nolte
Director Global Field Service
Wincor Nixdorf
Robbert Kreber
Head of Aftersales Europe
LiuGong Machinery Europe B.V.
Erwin Bamps
Chief Executive Officer
Gulf Craft
Per Stjernqvist
VP Servitization & Solutions
Trackunit A/S
Dominik Schlicht
Head of Technics High Voltage Service
Kris Oldland
Field Service News
Alexander Gelis
Director, Service & Dealers Development
HIAB Markets, Cargotec Corporation
Alexandre Marrot
Director, Customer Service
Prof. Tim Baines
Director of the Aston Centre for Servitization Research and Practice
Aston Business School, Birmingham
Matt Skipworth
Service Solutions Manager, EMEAR
Genie/Terex AWP
Prof. Andy Neely
Head, Institute for Manufacturing
University of Cambridge
Cindy Elliott
Director at the Advanced Services Group and Visiting Industrial Fellow
Aston Business School
Tony Abouzolof
Managing Director
Syncron UK
Lukasz Lopuszynski
EMEA Spare Parts Logistics Manager
Tapani Tilus
Vice President, Agilon business
Ingemar Ylikangas
VP Marketing

Session Organizer
Photo Gallary
Session Sponsors
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For More Info, Please Contact US: Tel: +86 21 6172 6970 Email: info@banyawisdom.com