Deliver logo
Speaker Faculty
Previous Speakers
Peter Rudzio
Head of Logistics / Member of the Management Board
CLAAS Service and Parts GmbH
Wim Vercauteren
Vice President, Business unit Spare Parts
Manitou Group
Alvaro Lizarraga
European After sales Manager
SANY Europe GmbH
Waldir Gomes Gonçalves
Senior Vice President - Customer Support and Services Worldwide
Embraer Executive Jets
Frank Debus
Senior Vice President, Customer Service Material Logistics
Siemens Healthcare GmbH
Jukka Salmikuukka
Director, New Business Concepts, People Flow Intelligence
Wiktoria Lipkowska
Spares Pricing Manager
Electrolux AB
Christian Nolte
Director Global Field Service
Wincor Nixdorf
Robbert Kreber
Head of Aftersales Europe
LiuGong Machinery Europe B.V.
Erwin Bamps
Chief Executive Officer
Gulf Craft
Per Stjernqvist
VP Servitization & Solutions
Trackunit A/S
Dominik Schlicht
Head of Technics High Voltage Service
Kris Oldland
Field Service News
Alexander Gelis
Director, Service & Dealers Development
HIAB Markets, Cargotec Corporation
Alexandre Marrot
Director, Customer Service
Prof. Tim Baines
Director of the Aston Centre for Servitization Research and Practice
Aston Business School, Birmingham
Matt Skipworth
Service Solutions Manager, EMEAR
Genie/Terex AWP
Prof. Andy Neely
Head, Institute for Manufacturing
University of Cambridge
Cindy Elliott
Director at the Advanced Services Group and Visiting Industrial Fellow
Aston Business School
Tony Abouzolof
Managing Director
Syncron UK
Lukasz Lopuszynski
EMEA Spare Parts Logistics Manager
Tapani Tilus
Vice President, Agilon business
Ingemar Ylikangas
VP Marketing
Jo Pauwels
Group Senior Vice President
Head of customer service
ABB Discrete Automation and Motion
Mike Sopp
Head of Service Engineering and Aftersales
McLaren Automotive
Sven Henrichwark
General Manager, Business Operations & Services, Asia Pacific
GE Healthcare
Seongyeon Lee
Executive Managing Director
Doosan Infracore
Liu Ai’Rong
General Manager
SANY Pumping Machinery Service Corporation
Raymond L. Osgood
Vice President, APAC Region – Parts Sales, Marketing and Operations
FIAT Industrial
Juha Pankakoski
Vice President, Head of BU Parts
Konecranes Plc
Howard Lightfoot
Aston University Business School
Jack Lee
Vice President APAC
Manitowoc Crane Care
Ricardo Vianna
Executive Vice President – Aftersales, China Region
Antoine Mocellin
Director of Customer Services, China
Bombardier Aerospace
Siu Ying Yeng
Chief Operating Officer, China
Jason Chu
Asia Pacific Customer Service Consortium ( APCSC )
World Digital Innovation & Chief Services Officer Summit 2019   |  Telephone: +86 21 6172 6970  |  E-mail:
© World Digital Innovation & Chief Services Officer Summit 2019 - All rights reserved