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Syncron is the global leader in aftermarket service optimization, providing inventory management, price management, order management and master data management software to leading manufacturing and distribution companies. Headquartered in Sweden with offices in France, Germany, Poland, the UK, China, India, Japan and the US, Syncron combines a passion for innovation, business process expertise and a global collaborative workforce to deliver immediate and measurable improvements for its clients. Enabling our customers to create an unparalleled customer experience and to continue to improve the financial performance of their aftermarket business is Syncron’s mission.
Visit us online at www.syncron.com or follow us on Twitter @SyncronSCM.
With over 63,000 employees at more than 1000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Kuehne + Nagel manages more than 7 million square meters (75 million square feet) of warehouse and logistics space in more than 65 countries.
After 30 years Tesseract Service Management System still leads the field with both functionality and technology. And with over 250 installations in over 25 countries it has become truly international. The latest version Of Tesseract Service Centre is fully browser based, from end to end and it can, in fact, run on any browser and any device, whether desktop, laptop or tablet. With this modern architecture Tesseract have been offering their Service Management System as a SaaS whereby there is only a monthly fee and no hardware or software purchase. Tesseract also continue to offer their system in the more traditional purchase model. And as the system is browser based there is no software installed on any client, just on server so far more maintainable. Also available an integration email service and a managed reporting service.
Coupled with this state of the art product Tesseract has a flexible Remote Engineer Access (REA) module, and allowing the user a selection of devices for their field workers and also offering on line/off line capabilities. Working in conjunction with REA is a job optimization module. Users can use the Tesseract diary for scheduling jobs and get the Diary Assist to optimize the planning based on availability, cost, distance and skill sets.
Integration with other systems, typically ERP or accounts packages, is handled by the Tesseract API or Application Program Interface. The is a window to the entire business logic of the system allowing data to flow in and out using the intelligence of the business logic in a managed and controlled way and, in fact, this is also available as a web service. This means that the systems do not need to reside on the same system or network and this web service is also available for customer service calls so that 3rd party CRM products can see call history of customers in situ. Tesseract also uses this technology when connecting to other 3rd party products like GPS tracking systems and post code address systems.
The system also has a Customer Portal (RCA) allowing calls to be logged by our users' customers, they may also view history, look at the status of open calls, add meters reads and run selected reports, all from their own browser.
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